Returns and refunds

CANCELLATIONS, RETURNS AND REFUNDS POLICY
1. If you are not completely satisfied with your purchase or the Products are not delivered in perfect condition, please return them with proof of purchase within 30 days of receipt and we will arrange for an exchange or refund, subject to availability. We regret that we are unable to offer refunds on personalised items. This policy does not affect your statutory rights.

2. In addition to our 30-day returns policy, you may cancel the contract within a period of 7 working days, beginning with the day after the day on which the item is delivered. This applies to all of our Products except personalised Products.

3. If you return a Product to us:

a. Because you have cancelled the Contract between us within the seven-day cooling-off period we will process the refund due to you as soon as possible and, in any case, within 30 days of the day on which you gave us notice of cancellation. In this case, we will refund the price of the Product in full, and any applicable delivery charges.

b. For any other reason we will examine the returned Product and will notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible in the event that you were entitled to a refund. We will refund the price of a defective Product in full, and any applicable delivery charges.

4. No refund or exchange will be offered on Products that you return to us incomplete, damaged or soiled.

5. Only regular priced items may be refunded, unfortunately sale items (if applicable) cannot be refunded.

6. Shipping:
a. To return your product, you should mail your product to 311 Regents Park Road, London N3 1DP, United Kingdom.

b. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

c. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

d. If you are shipping an item over £100, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.

Carynx (London) Limited, 2015 All Rights Reserved.
Discover our process
From clay to precious metal

Learn about the design and moulding processes involved in our handcrafted champagne coolers

Sunil and his team of designers start their creative process with a series of sketches. Their finished designs are then resized and developed into prototype sculptures using modelling clay and mouldable plastic. The modelling process allows further refinement of the features. This additional crafting ensures the trademark intricacy of Carnyx designs. Once the clay and plastic model is complete, it gradually transforms into a pewter figurine through the use of a series of moulds, each one made from a different material and delivering a different creative impact. Wax is used to test the quality of the moulds with repairs and further enhancements made before each of them is declared final. The combination of moulds and processes delivers very accurate figurines with a high standard of finish and complexity. Each figurine is cast in pewter with gold or silver plating applied in line with each customer’s preference.

Finishing the metalwork

Discover how we bring the components of our prestige 
champagne coolers together

The skilled work of a pewtersmith ensures our finely cast figurines and delicate beading are secured beautifully to our vessels. Once the soldering is completed the figurines are thoroughly cleaned ready for finishing. Our vessels are made from 18/10 stainless steel that customers can choose to be gold or silver plated. We use a bespoke process to create the vessel’s shape and polish the surface to a mirror-like finish. The grade of stainless steel we use not only has a lustrous surface but is low maintenance and resistant to corrosion or staining. Many skilled metal workers have asked us how we create the vessel out of 18/10 stainless steel at the size that we do. They ask because the molecules in this stainless steel "remember" their original shape and will return to it when deformed. Our bespoke process, that makes this scale of vessel possible in 18/10 stainless steel, is a very well-kept secret. It adds to the overall quality and stature of our champagne coolers and ensures their prominent role at the greatest social occasions. They’re enjoyed in every luxury location from the Russian Summer Ball to the Game Dinner at St Moritz.